When you reach ID Card Technology, you’re reaching the people who know your system — not a support tier, not a ticket queue. We bring 30 years of credentialing expertise to your specific deployment, your data, and your program. Email support with a 1–2 business day response, Monday through Friday, 8 a.m. to 5 p.m. Pacific.
30 years of expertise. Delivered to your doorstep.
What your maintenance contract covers
The annual maintenance contract is built around one goal — keeping your system running without friction. When something isn’t working, you have a direct line to the people who know the software.
Included with your contract:
✓Installation troubleshooting and usage support
✓ Compatibility support for supported peripherals
✓ Getting started assistance for new staff or returning users
✓ Free minor version upgrades and patches
✓ Discounted pricing on major version upgrades
✓ Access to current installation files and documentation
All support is delivered via scheduled remote sessions using Microsoft Teams or Remote Utility. Internet connectivity is required. Sessions are available Monday through Friday, 8 a.m. to 5 p.m. Pacific.
Need more than maintenance? We do that too.
Some work falls outside the scope of a maintenance contract — and that’s where engineering services come in. Whether you’re standing up a new deployment, migrating data from a legacy system, or need a custom card template built to spec, we handle it directly. No third-party implementation firm. No handoff to someone who doesn’t know your system.
Engineering services are billed at an hourly rate. Payment is required prior to your scheduled session. All services are specific to ID Card Technology software and supported integrations.
Available engineering services:
- Software installation, configuration, and deployment
- Card template creation and modification
- Data migration and data recovery
- Custom programming
- Networking and security planning
- Third-party hardware support